I’m the Culture & Training Whisperer
I believe that a team’s foundation begins with respect, clarity, and a shared language allowing everyone to understand each person’s baseline of knowledge.
Equipping leaders and owners with an educational toolkit that includes: training structures, service manuals, and checklists and guidebooks; they can create compassionate spaces rooted in trust, respect, and collaboration.
My approach starts with an exercise that defines the baseline. From there, I emphasize active listening and connecting the dots, rapidly uniting teams and opening the space together for collective growth. True magique happens when everyone feels confident and excited to learn, adapt, and thrive together. This is how I support fostering environments where memorable experiences, and genuine collaboration flourish.
This work looks different for everyone, but the result is the same:
a restaurant team in tune with your ethos and mission
a newfound love of boundaries and accountability
saved time and tension
a suite of tools from custom training programs with enhanced SOPs to service manuals that will guide your daily operations
and organizational leadership structure, routines and habits that promote sustainability and growth for each team member AND the business
saved costs on labor and training budgets, reduced staff turnover and increased revenue
I curate the scope with each client to guarantee the support is impactful.
What I my suite of services offers:
Culture Defining Workshops
Service Training Programs
Hiring & On-site Training Support
Developing Service Manuals (both manager manuals and service team manuals)
Leadership Development Coaching
Project Management for Restaurants Openings :
Sourcing Vendors & Partnerships
Community Building to bring awareness that your business is open
Managing DOH Pre-opening Inspections
The clients, colleagues, and teams that I have partnered with call me a guiding force. I’m an educator and facilitator holding a SHRM-CP certification committed to cultivating safe, vibrant cultures that support the growth of the business from within.
“Kim is a true expert in the Hospitality industry. Her thoughtful approach and attention to the details makes opening a restaurant seamless. She takes the stress off ownership by communicating what needs to be done and manages expectations to ensure all is done. I have truly enjoyed working with Kim and know she can handle any restaurant project that comes her way.”
— Liz Schwartz, Owner, EHS Business Solutions

