I’m the Culture & Training Whisperer

I partner with hospitality owners and operators in the tri-state area to provide the necessary support to build training programs that remove sticky energy within the business and creates a regenerative culture. 

This work looks different for everyone, but the result is the same: a restaurant team in tune with your ethos and mission. A suite of tools–from custom training programs with enhanced SOPs to service manuals–to guide your daily operations. And organizational leadership structure, routines and habits that promote sustainability and growth for all. 

My suite of services is unique to each client: 

  • Culture Defining Workshops 

  • Service Training Programs

  • Hiring & On-site Training Support 

  • Developing Service Manuals (both manager manuals and service team manuals)

  • Leadership Development Coaching

  • Project Management for Restaurants Openings :

    • Sourcing Vendors & Partnerships

    • Community Building to bring awareness that your business is open

    • Managing DOH Pre-opening Inspections

    • And all of the suite of services listed first

  • An expert who’ll understand and build systems, create your service and training manuals, facilitate your hiring process, help with team delegation, create your service and training manuals, and more.

    • Saved time and tension

    • A feeling of control

    • Predetermined access and availability to me

    • Quick response times and strict deadlines (for me and you)

    • Individual coaching for your executive team (if needed)

  • A structure, SOPs and manuals to refer back to on a daily basis

    • A leadership structure, culture, routines and habits that promote sustainability and growth for all

    • A structure, SOPs and manuals to refer back to on a daily basis

    • A newfound love of boundaries and accountability (really!)

    • Saved costs on labor and training budgets, reduced staff turnover and increased revenue

  • While I love helping you ensure a your business is operating smoothly, that can only happen when I’m focused on the biggest levers in your restaurant. So, while the following items aren’t part of your package, I’m happy to refer you to others who can help with these services:

    • HR related discussions (disciplinary actions)

    • Leading service

    • Payroll/Accounting practices

    • Inventory

    • Legal services/guidance

    • PR / Marketing

“Kim is a true expert in the Hospitality industry. Her thoughtful approach and attention to the details makes opening a restaurant seamless. She takes the stress off ownership by communicating what needs to be done and manages expectations to ensure all is done. I have truly enjoyed working with Kim and know she can handle any restaurant project that comes her way.”

— Liz Schwartz, Owner, EHS Business Solutions