I’m the Culture & Training Whisperer

I believe that a team’s foundation begins with clarity, baseline knowledge, and a shared language. By equipping leaders and owners with an educational toolkit that includes: training structures, service manuals, and checklists and guidebooks; they can create compassionate spaces rooted in trust, respect, and collaboration. 

My approach starts with an exercise that defines the baseline. From there, I emphasize active listening and connecting the dots, rapidly uniting teams and opening the space together for collective growth. True magic happens when everyone feels confident and excited to learn, adapt, and thrive together. This is how I support fostering environments where memorable experiences, and genuine collaboration flourish.

This work looks different for everyone, but the result is the same:

  • a restaurant team in tune with your ethos and mission

  • a suite of tools from custom training programs with enhanced SOPs to service manuals that will guide your daily operations

  • and organizational leadership structure, routines and habits that promote sustainability and growth for all

I curate the scope with each client to guarantee the support is impactful. Here is what I offer.

  • Culture Defining Workshops

  • Service Training Programs

  • Hiring & On-site Training Support 

  • Developing Service Manuals (both manager manuals and service team manuals)

  • Leadership Development Coaching

  • Project Management for Restaurants Openings :

    • Sourcing Vendors & Partnerships

    • Community Building to bring awareness that your business is open

    • Managing DOH Pre-opening Inspections

    • And all of the suite of services listed first

The clients, colleagues, and teams that I have partnered with call me a guiding force. I’m an educator and facilitator dedicated to cultivating safe, vibrant cultures that support the growth of the business from within.

Kim is a true expert in the Hospitality industry. Her thoughtful approach and attention to the details makes opening a restaurant seamless. She takes the stress off ownership by communicating what needs to be done and manages expectations to ensure all is done. I have truly enjoyed working with Kim and know she can handle any restaurant project that comes her way.

— Liz Schwartz, Owner, EHS Business Solutions